Winter Message from SSEN

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Message from Scottish and Southern Electricity Networks (SSEN).

SSEN are responsible for maintaining the underground and overhead electricity cables in your area. Not to be confused with your electricity provider (who you pay your bill to).

During this especially challenging winter, I thought I would update Upper Rissington on what SSEN can help with to assist your parish for bad weather events and especially any power cuts.

We are keen to promote that the most vulnerable members of your parish are covered by our Priority Services Register (which is free of charge) and any existing members have updated any new or additional information they may now have. Making sure everyone that may need our help or reassurance during a sustained power cut is important to us, as our customers are at the heart of everything we do.

I have attached a PDF copy of the Priority Services Register sign up leaflet with information on what we can do to help our customers on it. Those on the register are kept informed during a power cut so they know when they can expect the power back on. We can assist in keeping them calm throughout a prolonged outage and provide hot water & drinks if necessary.

In addition, we would like to refresh memories on the 105 number to report a power cut, and also our PowerTrack App, so anyone with a smart phone can log and track a power cut. We have found that not knowing how long a power outage will last is the major cause for concern. The App is continually updated to advise of the estimated time of power restoration. We also recommend that all residents have either a mobile phone, or a basic analogue home phone, as modern house phones that are plugged into an electrical socket do not work at all during a power cut and can leave people feeling very vulnerable.

We really hope that you and your parish all stay safe and well.

Melanie Grace
Customer Community Advisor
T: 07384 798142
E:Melanie.grace@sse.com
61 Spa Road
Melksham
SN12 7NU
www.ssen.co.uk

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